酒店投诉英语情景对话怎么进行投诉
酒店投诉英语情景对话怎么进行投诉
出国旅游，住在酒店难免会遇到一些问题，这个时候我们可以如何用英语进行投诉呢，今天学习啦小编在这里为大家介绍一些酒店投诉英语情景对话给大家，希望对大家能有所帮助!
酒店投诉英语情景对话1
A：Good evening，ma'am.Did you ring for service?What can I do for you?
B：Yes.The light in this room is too dim.Please get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh，no.Go ahead.
A：Thank you…How is the light now?
B：It's much better now.Thank you.
A：You're welcome.And if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B：OK.And would you please get me some hot water，too?I think I need to take some medicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anything else?
B：No，thanks.
A：Good night，ma，am.
酒店投诉英语情景对话2
A guest(B) wants to change a room.He goes to the assistant manager(A)
A：Good morning，sir.What can I do for you?
B：I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.
A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.
B：Anyhow，I'd like to change our room.
A：No problem，sir.We'll manage it，but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.
B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need，please let us know.
酒店投诉英语情景对话3
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you?
晚上好，这里是前台。有什么可以为您效劳?
G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room.
我是 1503 房的史蒂文森太太，刚入住的，我对房间不满意。
C：May I know what is wrong?
请问有什么问题吗?
G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发!我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森太太。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for
you， please don’t hesitate to call me .
不客气，史蒂文森太太。我叫西蒙，如有什么我能效劳的，请尽管给我电话。