怎么用英语打电话的小知识

时间：2018-12-12 15:59:22 诗盈1200由分享

　　用英语打电话也是很很多小知识的，小编今天就给大家看看电话英语，喜欢的就来借鉴一下吧

　　电话业务注意事项

　　1.接电话时不可以简单地回答“Hello”，而应报上自己的公司或所属单位的名称。例如：

　　Hello, this is Information Desk. 您好，这里是问询处。

　　Information Desk speaking. May I help you? 问询处，需要帮忙吗?

　　2.打错电话时

　　如果是外线打错时，可以回答：

　　I am afraid you have the wrong number. 不好意思，您打错电话了。

　　This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。

　　如果是总线转错内线时，可以回答：

　　This is Room Reservations. I'll transfer your call to Restaurant Reservations.

　　这里是客房预约处，我帮您转接到餐厅预约柜台。

　　I am afraid this is a direct line. We cannot transfer your call to the Chinese Restaurant. Please call 2234-1156.

　　不好意思，这是直播电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗?

　　3.当负责的工作人员不在时，可以回答：

　　I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m.

　　不好意思，林先生现在外出。他应该会在下午5点左右回来。

　　I am afraid Mr. Hao is on another line. Could you hold the line, please?

　　不好意思，郝先生正在接电话。请您稍等一下好吗?

　　I'll tell him to call you back when he returns.他回来时，我会请他回电。

　　May I have your name and phone number, please? 请告诉我您的名字和电话好吗?

　　4.当会话结束时

　　结束电话中的对话时，不可以简单的说"bye-bye",说：

　　Thank you for calling. 感谢您的来电。

　　You are welcome, sir. 先生，不客气。

　　We look forward to hearing from you. 我们静候您的佳音。

　　Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。

　　电话英语支招

　　Greetings 问候语

　　Every phone call should begin with a polite greeting such as, "Hi, how've you been?" or "Nice to hear from you". Even if you're calling a business contact for a specific purpose, it'd be rude to jump right into business without a little small talk at the beginning. 无论做什么，礼貌是不可少的。

　　Getting to the point 直奔主题

　　寒暄一番后，就该言归正传了。There always comes the point, however, where you want to move on from friendly banter and get down to business. For this situation, use the phrase "I'm just calling to..." to transition to the topic at hand. For example, "I'm just calling to see if you'd like to set up a meeting." If the situation is reversed, however, and you are waiting to find out why someone called you, you can guide the conversation by saying, "So what can I do for you?"

　　Interrupting without insult 礼貌打断对方

　　有些人说起话来就是滔滔不绝。If someone is going on and on, and you'd like to interrupt, be sure to do it politely. For example, begin with "I would like to say something here, if I may" or "Allow me to make a point." Or, you could just ask: May I interrupt you for a second?

　　Confirming action 确认谈话内容

　　If you're making plans on the phone, be sure to confirm the details toward the end of the call. Begin with phrases like "Please let me confirm..." and "So, let me make sure I've got things straight..." and follow up with the details as you understand them. 这样双方都清晰明了，以免出现误解纠纷。

　　Closing the call 结束通话

　　Sometimes this can be the trickiest part of the conversation! It may be the time to offer some good wishes, suuch as good luck on that interview or hope you feel better soon if it's appropriate. Additionally, you may want to confirm any plans you've made: I'll see you on Friday, then. Sometimes it's easiest to just say you enjoyed speaking to the other person. Also, keep in mind that strategically saying the word well at the beginning of a sentence can indicate that you are ready to end the conversation: Well John, it's been a pleasure talking to you. 老外打算要结束电话的时候常常会说"谢谢"，这时你可就要注意了哦!

　　结束电话对话的十句话

　　1. I've really got to go, I'll get back to you when I get the office.

　　我真的得走了，我进办公室再打给你。

　　2. Sorry, I must end the conversation. There's someone on the other line.

　　抱歉，我不能再说了。有人在另一在线。

　　3. Sorry, I've got to hang up. My wife's waiting for me.

　　抱歉，我得挂电话了。我老婆在等我。

　　4. I think I'd better let you go. I'll talk to you later.

　　我想我应该让你去忙了，我晚点再打给你。

　　5. I have to get back to work. I'll call you later tonight.

　　我要回去工作了。我今晚再打给你。

　　6. Shall we continue this later? I've got a call waiting.