BEC英语写作技巧：投诉信的写作模板范文

BEC英语写作技巧：投诉信的写作模板范文

　　投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是学习啦小编整理的投诉信的写作模板范文，以供大家学习参考。

　　示例

　　投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。

　　投诉信的结构

　　Introduction - Reason for writing the complaint

　　开始段： 写投诉信的原因

　　Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining

　　主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。

　　Conclusion - Say what you want the reader to do.

　　结束段： 说明你希望读到这封信的人怎么做

　　投诉某产品

　　Dear Mr. Astor

　　We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.

　　However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.

　　I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation.

　　Your sincerely

　　(我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答复。)

　　Dear Ms Foster

　　I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction - reason for writing the complaint)

　　I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)

　　I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I have been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)

　　I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending - say what you want the reader to do)

　　I look forward to your early reply.(Polite ending)

　　Your sincerely

　　Alan Biltong

　　(我写此信是关于2004年5月8日从你的商店购买的衬衫的事。我最近在冷水中清洗了衬衫。然而当我把衬衫从洗衣机里拿出来后发现衬衫伸长变了，而且不再合适了。我昨天给你们商店打了电话，与你们部门的头福克斯说了此事。福克斯先生在电话中非常粗暴并且告诉我不能换衬衫，因为我在打折的时候买的。很多年来我一直是你们忠诚的顾客，并且在这件事情发生前从未有过投诉。因此我对你们对我的方式非常失望。如果你能给我换衬衫或者退款我将非常高兴。盼望你的回函。)

　　投诉某种错误

　　Dear Sir or Madam

　　With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to have made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.

　　We should be obliged if you could investigate these matters as soon as possible and let us have your comments.

　　Your sincerely

　　(根据您2004年6月5日的装货清单(单号DH/600622))，我们必须指出您可能犯了一个错误。您的装货清单些的事300个碗，并且您发送的货物也是300个碗。但实际上我们定了500个碗。我们要求您迅速调查此事并且告知我们您的建议。)

　　投诉某种服务

　　Dear Sir or Madam

　　I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.

　　Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing . Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.

　　I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).

　　I look forward to hearing from you.

　　Your faithfully

　　(我些此信表达我对5月1日至5日度假期间在您的饭店所得到的服务很不满意。 虽然贵饭店是5星级，但是我发现你们并不是每天清扫客房，而且没个5天才收拾一次床铺。饭店里的餐厅的饭菜也一样糟糕。饭菜不仅价格贵而且质量很差，因此我不得不在饭店外面当地的餐馆用餐。我相信你们会认证考虑我的投诉，并尽最大的努力在将来提高你们的服务。如果您能给我上次的账单打个这我将不胜感激(随信附上收据)。盘我方您的来函。)

　　投诉信常用套话

　　->有礼貌地说明所犯错误或指出问题

　　I am writing to complain about...

　　I write to express my concern/dissatisfaction about...

　　I would like to express my disappointment about...

　　We have received your(invoice/consignment)...

　　With reference to your invoice of ... I must point out...

　　According to... , the correct figure is....

　　On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...

　　->要求对方采取何种措施

　　I will appreciate anything you can do to help me.

　　I trust you will take my complaints seriously.

　　I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.

　　We should be obliged if you could investigate these matters.

　　We should be thankful if you could give us a refund for the faulty goods.

　　We shall appreciate very much if you could replace the damaged goods by Tuesday.

　　->盼望对方回复

　　I look forward to hearing from you soon.

　　I look forward to hearing from you at your earliest convenience.

　　I look forward to your early reply.

　　投诉信常用套话

　　1.投诉信手段用一般现在时。

　　2.中间段用一般正在进行时和一般过去时。

　　3.结束段用将来时。

　　4.人称用第一人称。